Call Center Start-up
Let TeleDevelopment’s extensive new call center development experience help you minimize startup time and avoid costly mistakes in developing a new call center location. Working with the latest tools and technology, we can design and implement a new call center that guarantees the strongest likelihood of long-term success.
TeleDevelopment is a process-focused organization with over 25 years of call center industry experience in developing everything from site selection, workflow processes, and standard operating procedures, to the tools necessary to support the development of a new call center location(s) worldwide.
Areas of assistance include, but are not limited to:
- Development of Call Center Business Plan
- Site Selection and Facility Design
- Sourcing, Recruitment, Assessment & Hiring of Staff
- Recruiting Top Management Talent
- Development of Agent Compensation and Incentive Plans
- Training of Agents and Supervisors
- Organizational Design
- QA Process Design
- Technology Design & Recommendations
- Creation of Management Tools and Reports
- Development of a Business Continuity Plan
- Creation of Standard Operating Procedures
Call 1-888-788-4441 or Fax (330) 659-4442 to learn more today!