Smooth execution depends on understanding both the human resource considerations of local deployment offshore and the expectations of your clients in North America and elsewhere. Knowing how to select the right person for the right job is key to making your center succeed for clients and staff alike.
TDS simplifies and streamlines that process in two different, yet complementary ways:
- Versant is a spoken English proficiency test developed by US-based Pearson and made available by TeleDevelopment Services. It is an ideal solution when speaking and comprehending English is critical to operational success — for call centers or BPO teams.