Are you trying to provide a quality sales and service skills program for your contact center agents? Are you interested in reducing Agent attrition through your initial training?
TeleDevelopment’s award-winning Agent training utilizes adult learning principles and experiential learning exercises to engage the participants and prepare them with a strong foundation of customer service and telephone selling skills. The easy to follow format teaches the critical information your Agents need to be successful as soon as they start on the production floor.
The material covered in TeleDevelopment’s Agent training programs consist of the following:
- Welcome To The Call Center Industry
- Telephone Techniques
- Customer Services Skills
- Sales Appreciation
- Telephone Selling Skills
- American Culture