Alliances

The American Chamber of Commerce of the Philippines, Inc.

The American Chamber of Commerce of the Philippines, Inc. is a private, independent and non-profit association incorporated under Philippines laws in July 1920. It maintains close liaison with other foreign chambers in Manila and Philippine business groups: the Employers Confederation of the Philippines (ECOP), Philippine Chamber of Commerce   Industry (PCCI), Philippine Association of Multinational Regional Headquarters (PAMURI), Makati Business Club (MBC), Management Association of the Philippines (MAP), Financial Executives Institute of the Philippines (FINEX), and other trade and business organizations.

The American Teleservices Association

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

Business Processing Association of the Philippines (BPA/P)

Business Processing Association of the Philippines (BPA/P) serves as the one-stop information and advocacy gateway for the country’s key IT-enabled services sectors of Contact Centers, Business Process Outsourcing, Medical & Legal Transcription, Software Applications, Development and Maintenance, Animation, Engineering Services and other allied support services.

Brand Archipelago

Brand Archipelago helps organizations locate their Business Processes offshore. We focus on captive center development throughout the Philippines with emphasis on companies that devote a significant part of their operating capital to telemarketing, collections, customer support, catalog sales, or online support work.

Contact Center Association of the Philippines (CCAP)

The Contact Center Association of the Philippines (CCAP) is the official organization of outsource contact center service providers in the Philippines.

ContactCenterWorld.com

ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. ContactCenterWorld.com has over 93,000 corporate members of which 40% are at senior executive level within contact centers globally. The site draws 7,500 unique users to us every day - those who need fast access to the latest information to make informed decisions for their business.

Direct Marketing Association

The Power of Direct: Relevance. Responsibility. Results.

The Direct Marketing Association is the leading global trade association of business and nonprofit organizations using and supporting direct marketing tools and techniques. DMA advocates industry standards for responsible marketing, promotes relevance as the key to reaching consumers with desirable offers, and provides cutting-edge research, education, and networking opportunities to improve results throughout the entire direct marketing process. Founded in 1917, DMA today has more than 3,600 members from the US and 46 other nations, including the majority of companies listed on the Fortune 100.

International Customer Service Association (ICSA)

International Customer Service Association is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation. ICSA members are managers, directors, vice-presidents, owners and CEOs of companies of all types and sizes in virtually every industry — manufacturing and non-manufacturing — from the Fortune 500 to the emerging blue chip giants of the twenty-first century.

PI Outsource

The staff at PI Outsource believes that the Philippines growth in the Call Center and BPO business verticals is in its infancy. The Philippines will in-fact become the "Call Center Capital of the World". In fact, many Indian companies are moving their operations here to capitalize on the Philippine Call Center competencies.

SOCAP International

The core purpose of SOCAP International is to advance customer care through education and networking. SOCAP members are vice presidents, directors, managers and supervisors of consumer affairs and customer care. Their job responsibilities are as varied and numerous as the companies they represent. SOCAP members act as liaisons between consumers and management, and handle the traditional inquiry and complaint processing functions. They bring valuable consumer feedback and insight into the corporation for strategic use in the development of new products and services as well as revision of existing ones.

The Philippine Government Website

THE PHILIPPINES stands at the crossroads of the developed western world and the Orient. It lies in the heart of Southeast Asia, stretching more than 1,840 kilometers. Composed of 7,107 islands, the Philippines is readily accessible to the different capitals of the world. Its three main islands are Luzon, Visayas and Mindanao.

Technical Education and Skills Development Authority

The Technical Education and Skills Development Authority (TESDA) was established through the enactment of Republic Act No. 7796 otherwise known as the "Technical Education and Skills Development Act of 1994", which was signed into law by President Fidel V. Ramos on August 25, 1994. This Act aims to encourage the full participation of and mobilize the industry, labor, local government units and technical-vocational institutions in the skills development of the country’s human resources.

Department of Trade & Industry

The Department of Trade and Industry is charged with creating a business-friendly environment conducive to the growth of enterprises and supportive of fair and robust trade in goods and services, both within and outside the Philippines.

Philippine Board of Investments

The Philippine Board of Investments (BOI), an attached agency of Department of Trade and Industry (DTI), is the lead government agency responsible for the promotion of investments in the Philippines. BOI assists Filipino and foreign investors to venture and prosper in desirable areas of economic activities.