TDS & TESDA PGMA Program Partnership

TeleDevelopment’s Blended Training Course is designed for individuals who are interested in joining the call center industry. The Blended Learning solution provides both on-line and classroom learning. The on-line portion uses the neuroLanguage Suite and includes: DORA, a Diagnostic Online Language Assessment, neuroLanguage Accelerator and neuroLanguage Practice.

The TDS Program enhances:

  • The English communication skills of non-native English speakers and,
  • Introduces the necessary skills to successfully apply for a career in the call center industry.

It also provides exercises to improve key competencies in English, namely: Organization and Structure, Expression, Pronunciation, Grammar & Vocabulary, Listening Comprehension, Confidence & Assertiveness. The classroom deals with skills such as telephone techniques, vocal quality, listening skills, telephone etiquette and more.

The blended learning model provides a framework to effectively combine instructor led activities, group interactions and diagnostic online assessments. This goal is realized through the following elements:

  • Instructor-led learning events where all learners actively participate in the discussions, oral recitations, group discussions. Live events that are characteristic of a "virtual classroom."
  • Self-paced learning experiences provided through three online programs that are part of the neuroLanguage Suite: DORA, a Diagnostic Online Language Assessment, neuroLanguage Accelerator and neuroLanguage Practice.
  • Help desk and message boards allow learners to collaborate and communicate with each other.
  • Learning assessments to measure learning transfer. Other than live and self-paced assessments, learners are required to take the Pre and Post tests.

To Become an e-TESDA Scholar:

  • Proceed to the nearest TESDA office in your area and inquire about e-TESDA scholarship.
  • You will be required to take a profiling test to assess your skills and provide recommendations on suitable course(s) for you.
  • Once you receive the scholarship voucher and Internet card, proceed to TDS' office at 35/F Robinsons Equitable Tower, Asian Development Bank Avenue, Ortigas Center, Pasig City
  • Present your voucher card at TeleDevelopment to begin learning online!
  • To learn more, contact Pauline Santos-Del Mundo.

Call +63.2.631.8230 to learn more today!