Foundation Training

A solid understanding of the foundational aspects of teleservices and customer service is key to delivery center performance — your clients expect your team to achieve increasingly stringent objectives and your front-line team is critical to meeting your commitments. TDS’ training group delivers the goods with a lively, compelling, and informative curriculum derived from real world experience and a professional approach to classroom engagement.

TeleDevelopment prepares agents and representatives to hit the phone with an understanding of their role and with practical techniques that make hitting performance levels quicker and less resource intensive.

• Acculturation
• Accent Neutralization
• Telephone Etiquette
• Call Center 101
• Sales Basics
• Customer Service Basics

Call +63.2.631.8230 to learn more today!