Articles

New & Improved ProSpeak, becomes Versant — the Best Assessment Solution for Call Center and BPO Operators



	August-19-2008

If your business relies on people with good English skills, then an automated assessment tool such as Versant, formerly known as Prospeak, is ideal for your organization. Developed by two Stanford University linguists, Versant has served numerous government agencies and organizations throughout the world. Recently, Versant rebranded from ProSpeak to signify several improvements designed to provide reliable, accurate English fluency assessment.

Versant is an automated test that allows you to...

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1st Teledevelopment Jobs@Night08 Call Center Job Fair

	Philippine Star

	April-17-2008

Opportunity does lurk at night

And indeed, opportunity was what hundreds of participants found in TeleDevelopment Services Inc.’s first Jobs@Night call center job fair party last March 29. Early birds went to the Prestige Parking Lot as early as three in the afternoon just when the sun was about to cool down, and waited to try their luck in a call center application. And being given a job offer at the end of a long day is always worth the wait. Just ask those who got hired on the spot, and...

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TeleDevelopment’s 2nd Annual Call Center Training Convention Explores Tomorrow’s Trends in Today’s Training

	TeleDevelopment
	Beth Tabang
	March-06-2008

“The Philippines recorded tremendous growth at 28 percent, second to United States’ 40 percent and outpacing Latin America’s 22 percent,” said Jon Kaplan, TeleDevelopment Services’ Founder and President noted as he launched TeleDevelopment’s 2nd Annual Call Center Training Convention held last February 19 and 20 at the Renaissance Hotel in Makati.

For the second consecutive year, TeleDevelopment’s Conference provided an opportunity for Training professionals from the Business...

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DOLE taps TeleDevelopment Services Inc. as preferred BPO company



	February-07-2008

DOLE taps TeleDevelopment Services Inc. as preferred BPO company.

Manila, Philippines – The Department of Labor and Employment (DOLE) has tapped TeleDevelopment Services Inc. as its preferred Business Process Outsourcing and Contact Center Company that helps graduating students of Rizal High School in Pasig City to observe actual work processes and be acquainted to the work environment of the contact center industry.

DOLE is currently promoting its “Discovering the World of Work...

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TeleDevelopment and PEP Partnership

	TeleDevelopment Services
	Bambi Del Mundo
	January-03-2008

Manila, Philippines – TeleDevelopment Services Incorporated (TDS) , the preferred HR solution in the Philippine BPO and Contact Center sector recently penned its partnership with the American Chamber of Commerce (Am Cham) and the Makati Business Club (MBC) on December 12, 2007 at the Am Cham Hall, for ‘Promoting English Proficiency’ (PEP).

TDS, through PEP, supports Am Cham’s advocacy in upholding economic development and employment in the country. Thus, all PEP initiatives are...

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TDS Announces the 2nd Annual Call Center Training Conference



	December-20-2007

Manila, Philippines - TeleDevelopment Services announced the theme for its 2nd Annual Call Center Training Conference, dubbed The Next Level: Tomorrow's Trends in Today's Training. This concept builds on last year's conference wherein human resource development professionals from the Philippines' BPO industry gathered to explore the Three P's of Peak Performance. The theme for the 2008 conference slated for, February 19 and 20th at the Renaissance Hotel in Makati, provides the framework for...

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Sourcing for the Outsourcing Businesses in the Philippines

	TWANG! Magazine

	November-08-2007

By the end of 2006, it was published that “about $3.8 billion revenue was delivered by the Call Center (CC) Industries worldwide, 20% of this business is claimed to be derived from the Philippines which in turn makes 12% of the country’s GNP.” This year 2007, it is a safe bet to say that with the quadratic growth of the industry, the quoted figure won’t fall below 50% growth in the Philippines, at least $1.14 billion business! How accurate this figure is and who made the tally is not...

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TeleDevelopment Services Hosts TeleMarketing Japan on a Center Industry Tour

	TeleDEvelopment Services - Philippines
	Elizabeth M. Tabang
	November-08-2007

On Nov. 5 & 6, 2007, TeleDevelopment Services (TDS) hosted a two day Contact Center Best Practice Technology tour for TeleMarketing Japan (TMJ), one of the largest outsource providers in Japan. TMJ has over 2,300 seats, and employs over 5,000 people in 7 call center locations throughout Japan.

The purpose of the 2 day tour was aimed to help them gain a greater understanding of how technology is best used in contact centers to drive performance, bottom line profitability and customer...

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