Short Courses

Your team is your greatest asset and largest investment. Call center payroll costs can account for 60-70% of your operational expenses. Maximizing the value of your team means maximizing the productivity and effectiveness of your front-line managers with timely reviews, frequent coaching and relevant education.

TDS’ Short Course series places knowledge in the hands of your leaders and managers so they can meet the demands of an increasingly challenging environment. Classes are offered on a monthly basis and TeleDevelopment can accommodate your schedule for larger groups.

Classes include:

• The Practical Coach: Secrets of Successful Coaching

• Key Performance Indicators: When Numbers Speak Louder than Words

• Saying It Right!: Managing Performance through Effective Communication

• Emotional Intelligence: Fostering a Culture of Self-Management

• Maximizing Call Center Performance by Understanding Workforce Management

• Managing Time in the Fast Lane

• Essential Leadership: The Foundation of an Effective and Inspiring Supervisor

• Dynamic Facilitation Skills: A Train-the-Trainer Certification Program

Call +63.2.631.8230 to learn more today!