TeleDevelopment Training Services

Your training investment is the most effective way to develop loyal, knowledgeable staff who know you are committed to performance and professional development — the hallmarks of a successful organization. TeleDevelopment Call Center training programs are known as the gold standard for a quality learning experience. For the production staff and management groups that attend TDS courses, your organization reaps tangible, lasting rewards. Our training helps your team focus on improving production, quality and customer satisfaction.

TeleDevelopment offers a complete line of training solutions for Agents and Supervisors of inbound and outbound centers, in both telesales and customer service skills. Our results-oriented approach promotes knowledge retention and transfer through post-training assessment and performance enhancing techniques.

Agent Training:

• Near Hire
• Foundation
• Sales
• Customer Care
• Custom Courses

Management Training:

• Leadership
• Performance and Workforce Management
• Delivered On-site or from TDS’ Ortigas Facility
• Flexible Scheduling
• Experienced and Certified Instructors

Designed and developed by trainers with real-world call center management experience TDS focuses on practical, actionable training with a noticeable impact to floor performance. Each module includes learning exercises, role-plays as well as a knowledge assessment that will provide a meaningful experience for every participant.

Call +63.2.631.8230 to learn more today!