There is a spirited debate ongoing in the global business community. Why outsource business processes?  What are the benefits to the economies that outsource them? Leading economic experts agree that the true benefits of outsourcing could eventually be a global upgrading of jobs to the more technologically-advanced. This recent trend is compared to a wave of global change similar to what was experienced in the 1990s. At that time, most manufacturing jobs from first world countries shifted offshore, creating new and higher-paying job opportunities at home.  The current wave in outsourcing is ultimately expected to benefit the outsourcing countries.  A corresponding upgrading of jobs in these outsourcing countries will be created in order to further improve their workforce productivity.

In the context of this inevitable change, companies would have no choice but to adopt some form of outsourcing strategy to reduce operating costs and improve productivity. And as more and more companies realize the benefits of outsourcing, there will also be greater demand for offshore outsourcing resources (i.e., third party service providers, sites for locating shared service centers, regional headquarters, etc.).

Among the different potential offshore outsourcing sites, the Philippines is increasingly being regarded as a key player.  It has established a reputation for being the best global hub for Contact Center Services, at par with, or possibly even overtaking India. For a company thinking of outsourcing offshore, choosing the right offshore site could have a long-term strategic impact on the competitiveness and sustainability of its business. Gaining a better understanding of the benefits of locating an offshore outsourcing operation in the Philippines will significantly help in that decision making process.

This report, the Philippine IT-Enabled Services Industry Perspective, presents the benefits of locating an offshore outsourcing operation in the Philippines. It clarifies and explains how the English proficiency and cost-competitiveness of its workforce, its modern telecommunications infrastructure, and the local culture’s affinity to the West, are critical factors that make the Philippines a leading offshore site. Further, it shows which types of business process services the Philippine-based IT-Enabled Service companies excel in, and which areas provide opportunities for future business development.

The Philippine IT-Enabled Services Industry Perspective is the most comprehensive source of information that is useful for companies that are planning to outsource offshore, whether or not the Philippines is already on their list of choices for an offshore site.