With its office set up in Makati, TDS offers call center consulting, recruiting, training and outsourced program and project management. Its senior level consultants have conducted engagements and managed projects in well over 450 call center operations internationally. Its roster of clients both in the US and the Philippines include prominent contact centers such as eTelecare, Ambergris Solutions, Vision X, Influent, APAC, TeleConnect and many more.
The Philippines continues to attract global companies to set up business process outsourcing facilities because of its skilled, educated and highly trainable manpower. We would like to leverage this opportunity and respond to the growing demands for qualified call center applicants,” said TeleDevelopment Services president Jon Kaplan.
The company aims to train and supply skilled and competent agents, supervisors and managers for international call center companies in the country. The number of call center agents in the Philippines is expected to rise from 30,000 in 2003 to 60,000 in 2004.
“Recruiting qualified agents has always been one of the major concerns of any call center around the world. We will address this issue through our comprehensive training services for contact agents, supervisors and managers. With TDS, call centers will have greater opportunity to get highly qualified candidates based on their specific needs, ” said Kaplan.
TeleDevelopment has partnered with the De La Salle University - Graduate School of Business (DLSU-GSB) through its Professional Development Center (PDC) to offer certification programs in call center careers which will kick off next month.
TDS is gearing up for its full operation and roll-out of classes which is set to begin in March 2004. The company is now in the process of hiring top-caliber executives to comprise the Philippine team and join TDS’ global experts and trainers.
Contact Details:
TeleDevelopment Services
Jon E. Kaplan
Tel: (330) 659-4170
Email: jkaplan@teledevelopment.com
www.teledevelopment.com
Ardent Communications
Jasmin Rodil (Media Relations Manager)
Tel: 011-(632) 843-9691
Email: jasmin@ardent.com.ph
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Available Now!
Your Guide to an Emerging and Exciting Contact Center Industry in the Philippines
The growth of the Contact Center Industry tells it all: in 2001, there were only approximately 7,500 people employed in the industry and since then it has doubled every year. 15,000 in 2002, 30,000 in 2003 and expected number of people employed in 2004 will be 60,000 plus. The number of contact centers in country has also grown from 31 centers in 2001 to an estimated 102 by the end of 2005.
Now available in the United States a publication that provides the vital information in enabling one to best understand the local environment for establishing a Contact Center in the Philippines.
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