Assessing English Proficiency For Call Centers
When spoken English skills are critical for success, Versant is the ideal solution. Versant, a spoken English proficiency test, was developed by US-based Pearson and made available to the Philippines by TeleDevelopment Services.
Versant reduces time lost to unqualified applicant interviews while helping you identify strong candidates who will benefit from English Training. By injecting consistency and objectivity to your screening process, Versant’s telephone-based solution helps to keep your recruiting team aligned.
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Versant’s test suite provides an economical and efficient way to streamline your interviewing and hiring process. Tests can be given any time, from any location to provide:
Objective, reliable scoring
Immediate access to test results
Reduced time and expense
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Versant objectively measures an applicant’s overall spoken English skill and examines four key areas designed to assess fluency and comprehension:
At the overall score level, Versant computer-generated scores provide complete objective scoring, taking away the possibility for human error.
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Data from studies conducted by TeleDevelopment and their third party benchmarking partners provided evidence to support the following conclusions:
Versant produces precise and reliable skill estimates
Sub-scores are reasonably distinct and therefore offer useful diagnostics
Overall scores have meaningful correlation with related tests of English proficiency including the TOEFL, TSE, Common European Framework and ILR Speaking
Click Play to listen to a Versant Test