Category: Healthcare

Channels, Metrics for Contact Centers in 2019

Contact centers, making meaningful connections in 2019, will use new technologies, engage in new channels, and assess performance against new metrics.   New Tech, Channels, Metrics for Contact Centers in […]

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Career Fair IT-BPM: 2,000+ University Students

Over 2000 students joined the first ever IT-BPM career fair at SM Aura, BGC on Nov. 5. WeRK.ph and TeleDevelopment also participated in the booth exhibit.   IT-BPM Career Fair […]

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Design Thinking and Customer Empathy

When customers like your design thinking, they can easily fall in love with your products — and services. Design is not just what it looks and feels like, Steve Jobs […]

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