Category: HIMAP

Blended AI, Chatbots for CX 2019

Chatbots help human agents become more effective. These include predicting intent, suggesting responses, taking actions, replying automatically, and handling standard workflows.   How Blended AI, Chatbots and Human Agents can […]

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Career Fair IT-BPM: 2,000+ University Students

Over 2000 students joined the first ever IT-BPM career fair at SM Aura, BGC on Nov. 5. WeRK.ph and TeleDevelopment also participated in the booth exhibit.   IT-BPM Career Fair […]

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Design Thinking and Customer Empathy

When customers like your design thinking, they can easily fall in love with your products — and services. Design is not just what it looks and feels like, Steve Jobs […]

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