Category: IT-BPM

Channels, Metrics for Contact Centers in 2019

Contact centers, making meaningful connections in 2019, will use new technologies, engage in new channels, and assess performance against new metrics.   New Tech, Channels, Metrics for Contact Centers in […]

Read More

Career Fair IT-BPM: 2,000+ University Students

Over 2000 students joined the first ever IT-BPM career fair at SM Aura, BGC on Nov. 5. WeRK.ph and TeleDevelopment also participated in the booth exhibit.   IT-BPM Career Fair […]

Read More

The New Work Order: Blueprint of Tomorrow

NEW WORK ORDER. The rise of the gig economy, AI and robotics will be among the trends of the future of work. Hence, businesses will have to learn how translate them […]

Read More