Category: Thought Leadership

Channels, Metrics for Contact Centers in 2019

Contact centers, making meaningful connections in 2019, will use new technologies, engage in new channels, and assess performance against new metrics.   New Tech, Channels, Metrics for Contact Centers in […]

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Design Thinking and Customer Empathy

When customers like your design thinking, they can easily fall in love with your products — and services. Design is not just what it looks and feels like, Steve Jobs […]

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The New Work Order: Blueprint of Tomorrow

NEW WORK ORDER. The rise of the gig economy, AI and robotics will be among the trends of the future of work. Hence, businesses will have to learn how translate them […]

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