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Blended AI, Chatbots for CX 2019

Chatbots help human agents become more effective. These include predicting intent, suggesting responses, taking actions, replying automatically, and handling standard workflows.   How Blended AI, Chatbots and Human Agents can […]

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Channels, Metrics for Contact Centers in 2019

Contact centers, making meaningful connections in 2019, will use new technologies, engage in new channels, and assess performance against new metrics. Updated from 08:07AM of 20 November 2018 New Tech, […]

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Filipino Tech Experts to Train as US Medical Coders, Billers

Successful trainees will obtain certification from the American Academy of Professional Coders (AAPC), the largest medical coding certifying organization.   Filipino ICT Experts to Train as US Medical Coders, Billers […]

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