Call Center Representative (Pioneer Company)

Posted 1 year ago

         Roles and Responsibilities

             Should include the following but may not be limited to:
·         Maintain time-service, quality and production goals using good work queue management and              customer service skills
·         Maintain a high level of customer service skills. Present a friendly and professional demeanor
·         Protect the security of medical records to ensure that confidentiality is maintained, in                               observance of the HIPAA Compliance Policy
·         Handles a high volume of continuous telephone calls and gathers needed information in a                       timely manner. Method of transmission can either be inbound or outbound.
·         Performs multiple tasks simultaneously
·         Perform both individually and as a team to meet daily production expectations
·         Use appropriate judgment in upward communication regarding customer issues
·         Display excellent verbal and written English language skills, particularly strong business                         writing skills
·         Display ability to use the computer with windows, including MS office applications, electronic               mail, internet
.       Willing to work in Pasig

Job Features

Job CategoryHealthCare, Operations

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