QUALITY DIRECTOR – SIX SIGMA BLACK BELT

Full-time
MOA
Posted 1 month ago
  • Develop, design and execute quality and monitoring
  • Provide feedback to various Operations Department on common trends, gaps and performance results
  • Help develop solutions aimed to improve quality performance
  • Perform regular calibrations between the Quality Team and the Operations Business
  • Responsible for managing the Customer Success Group, the Customer Solution Request team and process and Quality Assurance Program
  • Develop and drive a positive culture on continuous process improvement.
  • Monitor quality program for all customer experiences.
  • Monitor productivity, efficiency and quality of their team to ensure that the expectations and KPIs which impact our customers are met.

Qualifications:

  • Minimum of 10 years experience in the BPO/ Call Center handling Quality and Process Improvement
  • Must be Six Sigma Black Belt Certified
  • Proficient in Six Sigma Tools and Methodologies a Must

Job Features

Job CategoryQuality Assurance

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