RPO Operations Head

Posted 2 weeks ago

Duties and Responsibilities


The Operations Head  (RPO) takes hands-on leadership role in development and implementation of processes, systems, training programs, reporting , SLAs and KPIs required to effectively deliver the RPO services


  • Develop and hire a team of experience sourcers, recruiter. required to deliver qualified candidates to clients
  • Play an ongoing active role in developing best sourcing/ recruiting, new sourcing/recruiting avenues (job boards, tools, social media and forums) that could improve efficient and quality of service delivery
  • Diligently pursue a broad and deep understanding of clients and their requirements
  • Ensure financial targets and other agreed targets are met in all aspects.
  • Reviews work practices to ascertain if it is successful and if not, devise an alternative
  • Responsible for the heading the entire workforce of the assigned Operations.
  • Review the performance of the Operations Manager and Supervisors and responsible for conducting coaching development opportunities for them.
  • Support Operations and other Departments plan
  • Ensure effective planning and execution of operations and achieve milestones and requirements of the organization.
  • Ensure the business operates with the Company’s mission statement
  • Act as Client Relationship Head and establish good relationship amongst client, colleagues and other departments.
  • Drive Business to increase profits
  • Reviews and Approve budget needs.


Skills and Qualifications


  • Must possess and Bachelor’s Degree (4 year course)
  • Must have at least 10 years of experience in US Recruitment Process Outsourcing
  • 5+ years of experience in Recruitment or RPO Leadership
  • significant experience in monitoring revenue margins and employees productivity
  • Proven track records in operational excellence
  • Strong working knowledge with various sourcing strategies
  • Understanding how to leverage social media for sourcing and recruiting activities.
  • Must have Leadership Quality and capable in providing coaching
  • Must possess strong communication and interpersonal skills
  • Excellent negotiation and presentation skills
  • Knowledge and experience in organizational effectiveness and operations management.
  • With industry relevant production experience
  • Knowledge of business and management principles and practices
  • Information Technology Skills

Job Features

Job CategoryHR and Recruitment, Operations

Apply Online

A valid email address is required.