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TeleDevelopment Services is your indispensable resource for providing news, views, analysis and thought-leadership for the global BPO community.

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trump IT-BPM

The IT-BPM Industry’s Reaction to Trump

Anxiety and distraught escalate among the non-white population as they fear for their safety and jobs. As evident with the ruckus on the World Wide Web, tweets and messages convey […]

community of experts

Building Blocks of a Community of Experts in the Philippines (Part 1of 9)

The Philippines’ continue to be a choice of destination for companies that are looking to leverage on labor arbitrage. Redefining COE Long was the time when COE – or Centers […]

Choosing the Best Market Entry Option

Market Entry is a critical component in strategizing which involves a great deal of market research in addition to target customers. Therefore, you’ll want to develop an in-depth understanding of market […]

next wavea citiees for the it-bpm industry

Next Wave Cities for the IT-BPM Industry

The next wave cities are the current hot topic in the business realm. In the latest study on the availability of office spaces in Manila, it is forecasted that the […]

Fast4ward 2019: Next Wave Contact Centers, CX + AI

Fast4ward  Vol.2  No.3  |  4th Quarter 2018  |  Next Wave 2019 Issue WHAT will the Next Wave convergence of contact centers, customer experience, and artificial intelligence look like? In a […]

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