‘Stark Reality’ in 2017: Rise of Digital Nations
Even with the impacts of digital disruption in the 2017 Tholons index, the Philippines remains one of the top “digital nations leaders.” The Philippines has been the undisputed leader in customer service, BPM, market entry and site selection. In fact, it is home to major multinationals and global in-house centers, making the country a hub for digital process innovation.
But being susceptible to the technological onslaught and the threats of automation, the Philippines needs to have a sense of urgency to re-invent itself and its workforce in this age of digital disruption. Our new whitepaper, Site Selection in the Age of Disruption, has the full run-through.