Save up to 60% on costs by outsourcing your call center services to Jamaica
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Jamaica is an ideal location for call center outsourcing, offering US companies a well-educated labor force, a skilled pipeline of future employees, and a fully supportive government dedicated to investing in technology resources across the country.
As the Caribbean’s most experienced business process outsourcing (BPO) market, Jamaica’s accessibility to the US and track record of exceptional outsourcing delivery have helped make call center operations a highlight of the country’s economic activity.
Population
2.9 million
Youth Unemployment Rate (ages 15-34)
19%
GDP
$13.9 billion USD
Working Age Population (15-64)
2 million
Business Language(s)
English
Call Center Industry Growth Rate
CAGR of 17% between 2014-2019, with growth expected to continue
We do the heavy lifting and make the process as simple for you as possible. Once we understand your needs and requirements for call center agents, we use our experience to find the best center for you. TDS Global Solutions offers a full-service experience when it comes to selecting and implementing the right outsourced call center for your business.
Conservative estimates indicate a cost savings of 40-60% compared to US call centers. These estimates are based on typical workforce retention rates, full-time worker benefits such as healthcare, paid time off, education level, and communication skills.
Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.
Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force, proximity to the US, and commitment to preparing secondary school students for work in call centers, it’s an ideal location for outsourcing a call center.
US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings, as well as higher customer satisfaction. The country boasts a highly-skilled, English-speaking labor force trained in customer service experience, quality assurance, and customer support.
